FAQ

MojoBleu’s handcrafted products will ship within two weeks.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time on certain items.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

Pre-made items are shipment ready while the made-to-order products take two weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

mojoready

MojoBleu ships through the following carriers:

*USPS

We happily support and love our international customers.

We ship all International products through USPS.

MojoBleu is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping for orders over $150 with the discount code: Bundle

* We offer FREE shipping on all orders – FOREVER – when you sign up as a MojoBleu Dream Club Member!     It’s Free!     Sign up here.

 

We do accommodate special orders.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

 

Yes we do! It is our hope that you absolutely love your new jewels but in the event they are not all you  dreamed of, we offer refunds with the following guidelines.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

* Sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

To return your product for a refund, you should mail your product to:

MojoBleu Return, 245 Harper Street, Grass Valley, CA 95945

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We offer a special 20% off instant discount code when you sign up for the MojoBleu Dream Club Membership.  It’s FREE!  Sign up here.???