ORDER TIMELINE—-

*MojoBleu’s handcrafted products will ship within two weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time on certain items.

Made to Order vs. Pre-Made:

*Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.

*Pre-made items are shipment ready while the made-to-order products take two weeks to be created for you.

Look for the following image if a product is ready for shipment immediately:

mojoready

HANDMADE DISCLAIMER—-

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being hand fabricated.

Care for your new product(s) by:

*Sterling Silver Care Instructions:

Sterling silver is susceptible to tarnish – this is a natural reaction the metal has with chemicals in the air.  Frequent light polishing with a polishing cloth designed for sterling silver — such as this one— will help minimize tarnish. You can also wash your jewelry with mild dish soap and warm water — be sure to rinse completely and dry thoroughly before storing your jewelry. If tarnish is left untreated for lengthy time periods, it may be more difficult to remove and may require professional cleaning.

It is also important to avoid exposing sterling silver jewelry to harsh chemicals like chlorine, cosmetics, hair spray, and perfume, and to avoid extended exposure to direct sunlight.

*Gold and Gold Plated Care Instructions:

When removing your gold or gold plated jewelry, clean with a cotton ball or a very soft cloth or polishing cloth —  to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold using a soft jewelry cloth helps restore shine. If your jewelry needs more cleaning you may clean it with warm, soapy water.

Your product(s) can be damaged if:

* If it is exposed to excessive sunlight

* If it is exposed to harsh chemicals or cosmetics

Size chart 

Please use our size chart to prevent errors in ordering.

 Ring Chart

Necklace Size Chart

Bracelet Sizes Chart

Custom orders

We do accommodate special orders. 

Please contact us for a quote. 

Custom orders can have a lengthier processing time. 

Ask us for details.

SHIPPING—-

Our company ships through the following carriers

*USPS

We happily support and love our international customers.

We ship all International products through USPS.

MojoBleu is not responsible for duty or brokerage fees for international shipping. 

These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.

* We charge a low, flat shipping rate to be fair to all customers.

* We offer free shipping for orders over $150 with the discount code: Bundle

* We offer free shipping on all orders – FOREVER – when you sign up as a MojoBleu    Dream Club Member! It’s Free! Sign up here.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to 2 weeks to be handmade.

RETURNS—-

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. 

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:  info@mojobleu.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at: info@mojobleu.com  

and send your item to:

MojoBleu Exchange, 245 Harper Street, Grass Valley, CA 95945

Shipping Returns

To return your product, you should mail your product to:

MojoBleu Return, 245 Harper Street, Grass Valley, CA 95945

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.